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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees, by Doug Lipp
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About the Author
DOUG LIPP helped create the first international version of the Disney University, in Japan at Tokyo Disneyland, and then led the training team of the Disney University at the corporate headquarters of The Walt Disney Company, The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney University founder, Van France. Lipp consults with numerous Fortune 100 corporations and travels the world speaking about the lessons he learned at the Disney University.
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Product details
Hardcover: 240 pages
Publisher: McGraw-Hill Education; 1 edition (March 26, 2013)
Language: English
ISBN-10: 9780071808071
ISBN-13: 978-0071808071
ASIN: 0071808078
Product Dimensions:
6.2 x 0.9 x 9.2 inches
Shipping Weight: 1.1 pounds (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
92 customer reviews
Amazon Best Sellers Rank:
#30,802 in Books (See Top 100 in Books)
Disney is a lone example of a service business that has scaled in such a consistent and dramatic fashion. This book helps you see why that is the case. The hard part for most business owners, however, is getting off the ground and having as strong a differentiator and sense of purpose as Disney. So, this book is not for everyone but definitely insightful.
What makes Disney the happiest place on earth? It's dedication and teamwork explained in it's culture and values legacy from Walt Disney. Could Disney's values be applied in other venues of business and succeed? This is definitely a worthwhile read to open your eyes to the possibility of application wherever customer care is a priority.
Well written real life stories on the magic of Disney. Each section includes practical examples on setting and exceeding expectations that can be applied to any situation. Enjoyable as a learning tool, business book or simply a good read.
We are ready this book at work and it is very enjoyable. Makes you think about how much the small details really make a difference and look at things through a different perspective.
The book is full of practical information for any corporation to follow. Disney is on the top of the list in corporations providing guest service and this book provides many facts on how they accomplish the service they provide to the public.
This is a great read for anyone interested in improving their organization, be it business, social, or political. The values of the Disney organization are the gold standard for what it takes to create an enduring legacy and this book gives great insight into why.
I have to say, this is one of my favorite books about service. It is not only well written, but interesting to read too. The lessons taught in this book can be applied to several industries. I have found myself reading this again and again to see what "new" piece of information I can pull from it.
This book is full of useful HR management material. You may read other reviews complaining of propaganda and lack of historical dirt. This book wasn't written to sell you on Disney, it is meant as a general "How We Do It" guide for managers looking to improve their culture. The narrative stays 95% on target in this mission, rarely losing pace chasing tangential anecdotes or given to overt cheerleading. But why not? Disney's best deserve their day, and I enjoyed learning about them.
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